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Accommodation Ratings

Serviced Accommodation:
Stars (AA, ETC, RAC)
Star ratings symbolise the level of service, range of facilities and quality of guest care that you can expect. Hotels are required to meet progressively higher standards as they move up the scale from one to five Stars.

The gradings are:
- Practical accommodation with a limited range of facilities and services, but high standard of cleanliness throughout. Restaurant/eating area. 75% of bedrooms will have en-suite or private facilities.
- Better equipped bedrooms, all with ensuite/private bathroom and colour TV. A lift is normally available.
- Higher standard of services and facilities including larger public areas and bedrooms, a receptionist, room service, laundry.
- Accommodation offering superior comfort and quality; all bedrooms with en-suite bath, fitted overhead shower and WC. Spacious and well appointed public areas. More emphasis on food and drink. Room service of all meals and 24 hour drinks, refreshments and snacks. Dry cleaning service available. Excellent customer service.
- A spacious, luxurious establishment offering you the highest international quality of accommodation, facilities, services and cuisine. There will be a range of extra facilities. You will feel very well cared for by professional, attentive staff providing flawless guest services.

Serviced Accommodation:
Diamonds (AA, ETC, RAC)
Diamond ratings for Guest Accommodation reflect visitor expectations of this sector, where quality is seen as more important than facilities and services. As a result Guest Accommodation is required to meet progressively higher standards of quality and guest care as they move up the scale from one to five Diamonds.

- Clean and comfortable accommodation, providing breakfast and helpful service.
- An increased level of quality and comfort with greater emphasis on guest care.
- Well maintained, practical decor, a good choice of breakfast dishes, a higher degree of customer care and at least 40% of the bedrooms will have private or ensuite bathrooms.
- An even higher level of quality and comfort. Good level of customer.
- Excellent quality in furnishing and rooms. At least 80% of bedrooms will have ensuite/private bathrooms. Excellent levels of customer care.

- Self-Catering Accommodation

- Acceptable overall level of quality. Adequate provision of furniture, furnishings and fittings.
- Good overall level of quality. All units self-contained -2 bathrooms where there are 8 or more guests.
- Good to very good level of quality. Good standard of maintenance and decoration. Ample space and good quality furniture. All double beds with access from both sides. Microwaves.
- Excellent overall level of quality. Very good care and attention to detail will be obvious throughout. Either access to washing machine and drier, if not provided in the unit, or a 24 hour laundry service.
- Exceptional overall level of quality. High levels of decor fixtures and fittings, together with excellent standards of management efficiency and guest services. Excellent range of accessories and personal touches.

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